then I tried again TIMED OUT then on the 3rd time it said CONGRATULATIONS you have booked your quote you will soon receive a call. But I was wrong about this too, as once I gave them my card details it came up. I then decided to book hotel separately as it looks as though you don't need to speak anyone to confirm. I laughed and said no thank you, and hung up. he put me on hold again '' my supervisor is telling me we can give you a free transfer. ''ok that is the final price'' I replied saying no thank you. When booking a flight and hotel to Amir Palace in Tunisia it came through a page to tell me to call them. Every other comment reflects what happened to me today. I sadly didn't check Trust Pilot before booking and now have lost out £815. This company needs looking into by Authority's asap. oh and I still haven't got my boarding passes which I need for Thursday. I emailed a complaint yesterday and still no one has got back to me which I think is disgusting. I certainly won’t be a returning customer. People will always buy holidays but where they buy them from is another thing altogether, you will lose returning customers due to poor customer service. Companies need to spend more money on their customer service staff compared to their sales staff. Originally when booking the holiday Norman (sales advisor) even got the name of the hotel wrong and because of this it meant the price of our actually holiday had increased because it took so long to correct the mistake. I didn't even receive a receipt for payment once the holiday had been paid for. As a customer who has spent £1300 I expect better customer service. I have constantly had to chase for documents and confirmation emails which should be automatic. Since booking the holiday a few months ago I have had very little interaction from anyone.
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